Inspired Smart Living Ltd – Terms and Conditions

The following Terms & Conditions apply to all our work, and we assume acceptance by the client upon hiring us for a job.

Inspired Smart Living Ltd reserves the right to amend the following Terms and Conditions at any time and without notice. The most recent version can be found at https://inspiredsmartliving.com/terms

1. Installation Work

  1. All electrical installation work will comply with BS7671 and any amendments in force at the time of the works.
  2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
  3. All work will be tested, certified, and notified to the local authority if applicable.
  4. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking and/or conduit.
  5. Any filling or skimming required to make good chases into walls will be at the cost of the Client, unless agreed beforehand and included in the quotation.
  6. No charge is made for the lifting of floor coverings to allow concealed installation work.Best endeavours will be made to avoid damage and to refit them to an acceptable standard.Consideration of employing a specialist fitter may be prudent, at your cost, to ensure a fully satisfactory reinstatement upon completion of work.
  7. All endeavours will be made to undertake installation work to a clean standard, using dustsheets and cleaning equipment as necessary. You are advised to ensure that breakables and loose items are packed away during works.
  8. Whilst undertaking the installation work at the property, the Client is expected to provide access to WC, power for tools, water, storage space and parking at no cost.
  9. Inspired Smart Living Ltd working hours are 8:30am-4:30pm Monday to Friday exclusively. Any overtimes and deviations to this are at our discretion. The Client reserves the right to refuse any works outside the above working hours and must inform us on commencement of the works.

2. Exclusions

  1. Clearing and/or moving of furniture and other items blocking access to work areas are not included in the quotation.
  2. Except where detailed, builders’ work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included.
  3. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
  4. Removal from site and disposal of rubble, fittings, wiring, materials, general waste, and packaging is not included.
  5. Provision of scaffolds and access towers if they become necessary are not included.
  6. Aside from notification of work falling under Part P of the building regulations, any additionally required building regulations/planning permission is the responsibility of the client.

3. Extras and Variations

  1. All extras and variations must be agreed in writing prior to commencement.
  2. Any additional works not covered in our quoted costs may attract additional charges.
  3. Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
  4. Existing Building Defects such as to the fabric of the building, services or finishes that become apparent and require repair or maintenance work outside of the scope of work proposed in the offer (changes can trigger a historical defect) will not be our liability.

4. Quotations/Pricing

  1. We are a small company and appreciate the challenges of life when running a home or a business. Please communicate with us if you are concerned about estimates or quotations for work. We will happily break down work into stages focusing firstly on safety and then on aesthetics and luxury to allow you to budget work over a period of time. 
  2. Our quotation provides an indication to you of cost and nature of the work, but no order from you as a result of a quotation (or otherwise) shall be binding upon us unless, and until, it is accepted or confirmed by us.
  3. A quotation is made on the assumption that the work requested is reasonably capable of being carried out as specified. If on further inspection this is found in our opinion not to be the case, we will advise you to this effect as soon as reasonably practicable, and may offer you a new quotation on terms to be agreed.
  4. The costs quoted assume continuous and unhindered access to the site by prior arrangement with the client.
  5. All figures quoted are valid for 30 days from the date of the estimate or quote.

5. Deviations from Building Regulations and BS7671

  1. All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required. A risk assessment will need to be conducted by a third party for this purpose.

6. Health and Safety

  1. Unless specifically stated, our quotes do not cover the cost of, or control of, any hazardous materials (e.g. Asbestos). Where materials suspected of being asbestos are discovered we will plan work around this to avoid disturbing it, or we can arrange for testing to be undertaken at a cost borne by the Client. Additional work/materials or testing will be charged on top of the estimated or quoted works and the cost shall be borne by the customer.

7. Risk and Title of Goods and Property

  1. The risk in all goods supplied shall pass to the Client upon delivery.
  2. The Client is responsible for ensuring that the property is insured for the duration of the installation work.

8. Warranty

  1. Inspired Smart Living Ltd offers a five-year warranty of its installation work to be defect free from certification date. T&Cs apply (See below).

9. Photographs / Video recording

  1. Customers often find it useful to see examples of work we have undertaken to appreciate how work ordered might look in their own buildings. We may therefore take photographs or short videos of work for use on our digital platforms and/or paper-based media. Pictures or videos will never be taken which allow the property or customer to be identified. We will also never use an image that may cause offence, embarrassment, or distress. If you would prefer us not to take pictures or videos of work, or if you would like an image or recording removed, please notify us.

10. Payments

  1. Once you have received a written quotation for work costing more than £1250, an initial payment of 40% of the quote is required to secure a start date. This is to cover the cost of initial materials. Note: A higher deposit may be required depending on the nature of the job (e.g. unusually high cost of materials).
  2. For projects lasting longer than five working days, a further payment of 30% of the sum is payable at the halfway point of the project and another 20% when major works are completed, with the remainder being payable on completion following any final fit, snags or alterations requested.
  3. All payments must be cleared within 7 calendar days from invoice date, unless agreed otherwise. In the case of stage payments, no further works will take place until payments are cleared.
  4. Final payment for work undertaken is due 7 days after the issuance of the relevant invoice. Please note that a failure to pay within 14 days will result in the withholding of any installation certificates.
  5. Failure to pay within 30 days will trigger the start of debt recovery proceedings with additional costs as per legislation at https://www.gov.uk/late-commercialpayments-interest-debt-recovery/when-a-payment-becomes-late
  6. Should a dispute arise on completion of the project, the client has the right to withhold a maximum of 10% of the final sum owed until an agreement is reached.
  7. Title of all materials and goods remain the property of Inspired Smart Living Ltd until the balance is paid in full.
  8. We accept payments only by the following methods: Bank transfer, debit and credit cards, Google Pay and Apple Pay.

11. Deposit Terms

  1. Where deposits apply as defined in section 10, no date will be booked until the full amount of the deposit is paid.
  2. The customer has the right to cancel the work up to 7 calendar days before the agreed starting date and receive a full refund of their deposit.
  3. In case the cancellation happens less than 7 calendar days before the agreed starting date the customer will be refunded 50% of their deposit.
  4. In case the cancellation happens on the agreed starting date the customer will not receive any refund of their deposit.

12. Data Protection (GDPR)

  1. We operate a strict policy on the use of data. A copy of this can be found on the Inspired Smart Living Ltd website at address: https://inspiredsmartliving.com/data-protection-policy

13. Complaints / Dispute Resolution

  1. Inspired Smart Living Ltd commits to deliver all works to the highest standards. The customer has 30 calendar days from final invoice date to notify us, in writing, of any issues. After this period the work will be assumed ‘signed off’ and Inspired Smart Living Ltd will not accept any further responsibilities, excluding issues of non-compliance with BS7671 and items under warranty.
  2. Any complaints should be emailed to complaints@inspiredsmartlving.com. A written record of complaints and outcomes will be maintained.
  3. In the event of a dispute, mediation is to be the preferred method of resolution.

Director: Nathan Winters; 15 Twiss Road, Hythe, Kent, CT21 5PB, UK
Company Name: Inspired Smart Living Ltd
Company Registration Number: 11848598 VAT Number: 327656970